Terms of service

CPAP MEDICAL EQUIPMENT TRADING CO. LLC
Trading as CPAP Medical Trading
www.cpapmedtrade.com | Business Bay, Dubai, UAE
Effective Date: 1 June 2025 | Version 2.1 | Last Revised: 17 June 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR SERVICES FROM CPAP MEDICAL TRADING. BY PLACING AN ORDER, ACCESSING OUR WEBSITE, OR PURCHASING EQUIPMENT FROM US IN-STORE OR ONLINE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY.

These Terms and Conditions constitute a legally binding agreement between CPAP Medical Equipment Trading Co. LLC (hereinafter referred to as the "Company") and the Customer. If you do not agree with any part of these Terms, you must refrain from making a purchase or using any services provided by the Company.

1. DEFINITIONS

For the purposes of these Terms and Conditions, the following definitions shall apply:

1.1 "Company" refers to CPAP Medical Equipment Trading Co. LLC, a company registered and operating under the laws of the United Arab Emirates, trading as CPAP Medical Trading, with its principal place of business located at Business Bay, Dubai, UAE.

1.2 "Customer" or "You" refers to any individual, corporate entity, healthcare institution, clinic, hospital, or other legal person that purchases or intends to purchase Equipment or Services from the Company, whether in-store, online, or via any other channel.

1.3 "Equipment" refers to all CPAP (Continuous Positive Airway Pressure) machines, BiPAP (Bilevel Positive Airway Pressure) devices, auto-titrating PAP devices, masks, humidifiers, tubing, filters, accessories, consumables, and any other sleep therapy or respiratory medical equipment supplied by the Company.

1.4 "Services" refers to any ancillary services offered by the Company including but not limited to equipment setup, technical support, maintenance consultation, device data review, and delivery services.

1.5 "Website" refers to the Company's e-commerce platform accessible at www.cpapmedtrade.com and all associated subdomains and pages.

1.6 "Order" refers to a confirmed purchase request placed by the Customer either in-store, via the Website, telephone, email, or any other approved method of communication.

1.7 "Manufacturer Warranty" refers to the warranty provided by the original manufacturer of the Equipment, the terms and duration of which are set by the respective manufacturer and may vary by product.

1.8 "UAE" refers to the United Arab Emirates.

2. ACCEPTANCE OF TERMS

2.1 By placing an Order with the Company, browsing the Website, or engaging with Company representatives to initiate a purchase, the Customer unconditionally accepts and agrees to be bound by these Terms and Conditions, along with any applicable policies including the Privacy Policy and Refund Policy as published on the Website.

2.2 These Terms and Conditions govern all transactions between the Company and the Customer, whether conducted in-person at the Company's showroom, online via the Website, or through any other channel of communication.

2.3 The Company reserves the right to amend, update, or revise these Terms and Conditions at any time without prior notice. The most current version shall always be published on the Website and shall supersede all prior versions. Continued use of the Website or engagement with the Company following any such amendment constitutes the Customer's acceptance of the revised Terms.

2.4 If the Customer is purchasing on behalf of a corporate entity, healthcare institution, or any other legal person, they represent and warrant that they have full authority to bind such entity to these Terms and Conditions.

3. PRODUCTS, MEDICAL DISCLAIMER & CUSTOMER RESPONSIBILITY

3.1 All Equipment sold by the Company is intended for use in accordance with the guidance of a licensed healthcare professional. The Company is a medical equipment retailer and does not provide medical advice, diagnosis, or treatment. Nothing on the Website or communicated by Company staff shall be construed as medical advice.

3.2 Customers are strongly advised to consult with a qualified physician, sleep specialist, pulmonologist, or ENT specialist prior to purchasing any sleep therapy or respiratory equipment. The Company shall not be held liable for any adverse health outcomes resulting from the Customer's failure to obtain appropriate medical guidance.

3.3 The Customer is solely responsible for ensuring that the Equipment selected is appropriate and compatible with their prescribed therapy settings, medical requirements, and physical condition, as determined by their treating healthcare professional.

3.4 Product images, descriptions, and specifications displayed on the Website are provided for informational purposes and are subject to change without notice. The Company endeavours to ensure accuracy but does not warrant that product descriptions are error-free, complete, or current.

3.5 All Equipment sold by the Company is sourced from reputable manufacturers and authorized distributors. The Company shall not be held responsible for design changes, specification updates, or discontinuations made by manufacturers.

4. PRICING, PAYMENT & ORDER CONFIRMATION

4.1 All prices listed on the Website or quoted by Company representatives are in UAE Dirhams (AED) and are inclusive of Value Added Tax (VAT) at the applicable statutory rate, unless otherwise expressly stated.

4.2 The Company reserves the right to modify prices at any time without prior notice. Orders confirmed and paid prior to a price change shall not be subject to the revised pricing.

4.3 An Order shall only be deemed confirmed upon receipt of full payment or such deposit as may be agreed in writing by the Company. The Company reserves the right to cancel or place on hold any Order for which payment has not been received or for which payment has failed.

4.4 Accepted methods of payment include cash, credit card, debit card, bank transfer, and any other method explicitly approved by the Company. The Company does not accept post-dated cheques unless a prior written arrangement has been made.

4.5 The Company shall not be responsible for any fees, charges, or costs imposed by the Customer's bank or payment processor in connection with a transaction.

4.6 A VAT-compliant tax invoice shall be issued for all transactions in accordance with the UAE Federal Tax Authority requirements.

5. REFUND, RETURN & EXCHANGE POLICY

5.1 All sales are final. Given the medical and hygienic nature of CPAP and sleep therapy equipment, the Company generally does not accept returns or provide refunds once a product has been dispatched or handed over to the Customer.

5.2 In the event that Equipment is found to be defective due to a manufacturing fault at the time of delivery or initial use, the Customer must notify the Company in writing within forty-eight (48) hours of receipt. Subject to verification, the Company will arrange for replacement or repair at its sole discretion in coordination with the manufacturer's warranty terms. No cash refund will be issued.

5.3 To be considered for a warranty or defect claim, the Equipment must be returned in its original packaging with all accessories, documentation, and proof of purchase. Any Equipment returned without original packaging, or showing evidence of user modification, tampering, misuse, physical damage, or exposure to liquids (other than as intended), will not be eligible for replacement or warranty service.

5.4 Consumable and hygienic products including but not limited to masks, cushions, filters, tubing, and humidifier chambers cannot be returned or exchanged once opened, for health and safety reasons.

5.5 The Company shall not be liable for returns or claims arising from the Customer's failure to follow manufacturer instructions, prescribed therapy settings, or the advice of their treating healthcare professional.

5.6 Exchanges may be considered at the Company's discretion in exceptional circumstances. Any price differential arising from an exchange shall be settled at the time of the exchange.

5.7 Online orders that have not yet been dispatched may be cancelled upon written request to the Company. Once an Order has been dispatched, it is no longer eligible for cancellation.

5.8 For the full Refund and Returns Policy, including the defect notification procedure, assessment and verification criteria, consumable component exclusions, cancellation terms, and manufacturer warranty information, please refer to our dedicated Refund Policy page at www.cpapmedtrade.com/policies/refund-policy. The Refund Policy forms part of these Terms and Conditions and should be read alongside this Section 5. In the event of any conflict between this Section 5 and the standalone Refund Policy, the standalone Refund Policy shall prevail.

6. DELIVERY, SHIPPING & RISK OF LOSS

6.1 The Company offers delivery services within Dubai and select areas of the UAE. Delivery charges, where applicable, will be communicated to the Customer at the time of Order placement. Free delivery thresholds, if applicable, will be as displayed on the Website at the time of purchase.

6.2 Estimated delivery timelines provided by the Company are indicative only and shall not constitute a guarantee of delivery by any specific date. The Company shall not be liable for any delays in delivery caused by factors beyond its reasonable control including but not limited to traffic conditions, courier delays, public holidays, customs clearance, or force majeure events.

6.3 Risk of loss or damage to the Equipment shall pass to the Customer upon physical delivery of the Equipment to the Customer or to any person authorised by the Customer to receive the delivery.

6.4 The Customer or their authorised representative must inspect all Equipment upon delivery. Any visible damage, discrepancy in quantity, or incorrect items must be reported to the Company immediately and in any event within twenty-four (24) hours of delivery. Failure to do so may affect the Customer's ability to raise a claim.

6.5 Delivery to a Customer's nominated address shall be deemed delivery to the Customer, and the Company shall bear no liability for Equipment that is lost or damaged after delivery has been completed.

6.6 For purchases collected in-store, title and risk shall pass to the Customer at the time of collection.

7. WARRANTY

7.1 All Equipment sold by the Company carries a Manufacturer Warranty as stipulated by the respective manufacturer. Warranty terms, coverage, and duration vary by brand and product. Customers are encouraged to review the warranty documentation included with their Equipment.

7.2 The Manufacturer Warranty covers defects in materials and workmanship under normal use conditions and does not cover damage resulting from misuse, abuse, unauthorized modifications, failure to follow manufacturer instructions, use of incompatible accessories, or normal wear and tear.

7.3 To initiate a warranty claim, the Customer must provide: (a) the original proof of purchase (receipt or invoice); (b) the product serial number; and (c) a detailed description of the defect. The Company will liaise with the manufacturer's warranty service centre on the Customer's behalf where applicable.

7.4 The Company provides no independent warranty beyond that offered by the manufacturer and makes no representations or warranties, express or implied, as to the merchantability or fitness of the Equipment for any particular purpose beyond what is stated in the manufacturer's documentation.

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by applicable UAE law, the Company's total aggregate liability to the Customer in connection with any claim arising under or in relation to these Terms and Conditions shall not exceed the total amount paid by the Customer for the specific Equipment or Service giving rise to the claim.

8.2 The Company shall not be liable for any indirect, consequential, special, incidental, or punitive losses or damages, including but not limited to loss of income, loss of business, loss of data, or personal injury, arising out of or in connection with the use or inability to use the Equipment, howsoever caused.

8.3 The Company shall not be held liable for any physical injury, adverse health effect, medical complication, or deterioration in the Customer's condition arising from: (a) misuse or improper operation of the Equipment; (b) failure to follow the instructions of a treating healthcare professional; (c) use of the Equipment contrary to the manufacturer's guidelines; or (d) the Customer's underlying medical condition.

8.4 Nothing in these Terms and Conditions shall exclude or limit any liability that cannot be excluded or limited under applicable UAE law, including liability for death or personal injury caused by the Company's proven negligence.

9. DATA PROTECTION & PRIVACY

9.1 The Company is committed to protecting the privacy and personal data of its Customers in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and any applicable data protection regulations issued thereunder.

9.2 Personal data collected from Customers including but not limited to name, contact details, delivery address, prescription information, and payment details will be used solely for the purposes of processing Orders, delivering Equipment, providing after-sales support, and communicating relevant information about the Company's products and services.

9.3 The Company will not sell, rent, or transfer the Customer's personal data to any third party without the Customer's prior written consent, except where disclosure is required by law, regulatory authority, or court order, or where the disclosure is necessary to fulfil the Customer's Order (e.g. sharing delivery details with a courier partner).

9.4 The Customer has the right to access, correct, or request deletion of their personal data held by the Company, subject to applicable legal requirements. Such requests may be submitted to the Company via email at the address provided in Section 16.

9.5 The Company employs appropriate technical and organisational measures to safeguard Customer data against unauthorised access, loss, or disclosure. The Company's full Privacy Policy is available on the Website at www.cpapmedtrade.com/policies/privacy-policy.

10. REGULATORY COMPLIANCE

10.1 All Equipment supplied by the Company is sourced from manufacturers and authorized distributors whose products comply with the applicable standards and regulatory requirements in the UAE, including those set by the Ministry of Health and Prevention (MOHAP), the Dubai Health Authority (DHA), and, where applicable, UAE Federal Decree-Law No. 38 of 2024 on the Regulation of Medical Products.

10.2 The Customer is responsible for ensuring that the use, storage, and operation of the Equipment is in full compliance with all applicable UAE federal and emirate-level laws, regulations, and guidelines, including any requirements stipulated by their treating healthcare professional or relevant health authority.

10.3 The Company does not authorize the resale, redistribution, or export of Equipment purchased from it without prior written consent and confirmation that such activities comply with all applicable laws and regulations in the relevant jurisdictions.

11. INTELLECTUAL PROPERTY

11.1 All content published on the Website including but not limited to text, graphics, logos, product images, icons, and software is the property of the Company or its content suppliers and is protected under applicable copyright and intellectual property laws.

11.2 The Customer may not reproduce, distribute, modify, display, or create derivative works from any content on the Website without the prior express written consent of the Company.

12. FORCE MAJEURE

12.1 The Company shall not be in breach of these Terms and Conditions, nor liable for any failure or delay in the performance of its obligations, to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event includes, but is not limited to, acts of God, natural disasters, pandemics, epidemics, war, civil unrest, acts of terrorism, governmental actions, embargoes, supply chain disruptions, or any other event beyond the reasonable control of the Company.

12.2 The Company will notify the Customer as soon as reasonably practicable of a Force Majeure Event and will use reasonable endeavours to mitigate its effects and resume normal operations.

13. GOVERNING LAW & DISPUTE RESOLUTION

13.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.

13.2 In the event of any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions or any transaction between the Customer and the Company, the parties shall first endeavour to resolve the matter amicably through direct negotiation within thirty (30) days of written notice being provided by either party.

13.3 If the dispute cannot be resolved amicably within the period specified in Clause 13.2, the parties agree to submit the dispute to the exclusive jurisdiction of the competent courts of the Emirate of Dubai, UAE.

13.4 Nothing in this clause shall prevent either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where necessary to protect their legitimate interests.

14. SEVERABILITY & WAIVER

14.1 If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

14.2 The Company's failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision, nor shall it prevent the Company from enforcing such right or provision at a later time.

15. ENTIRE AGREEMENT

These Terms and Conditions, together with the Company's Privacy Policy, Refund Policy, Shipping Policy, and any written Order confirmation issued by the Company, constitute the entire agreement between the Company and the Customer with respect to the subject matter herein and supersede all prior representations, negotiations, understandings, or agreements, whether oral or written.

16. CONTACT INFORMATION

For any queries, concerns, warranty claims, or formal notices relating to these Terms and Conditions, Customers may contact the Company through any of the following channels:

CPAP Medical Equipment Trading Co. LLC
Trading as CPAP Medical Trading

Showroom Address: Tamani Arts Bldg 1739, Business Bay, Dubai, United Arab Emirates
Phone / WhatsApp: +971 56 593 5931
Email: info@cpapmedtrade.com
Website: www.cpapmedtrade.com
Contact Form: www.cpapmedtrade.com/pages/contact-us
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM | Saturday: 11:00 AM – 3:00 PM | Sunday: Closed

For formal legal notices, all written correspondence must be addressed to the Company's registered business address and marked "LEGAL NOTICE – FOR THE ATTENTION OF MANAGEMENT."